How Do I Report a Lost Visa?

Published by Mohamed Konate | Updated Feb 25, 2023
How Do I Report a Lost Visa?

How Do I Report a Lost Visa?


When you lose your Visa, you need to report it to the company that issued your card. You just must give your credit card’s customer service line a call. Normally you’d find the customer service number on the back of your card, but since it’s lost, you’ll want to get the number from an old bill or search for it online. Have your information ready to confirm your identity. Customer service representatives will usually ask information like your name, date of birth, and address to confirm your ID. They may ask you when you first noticed the card was lost, and the last time you used it, to make sure there hasn’t been any fraudulent purchases. Then they will cancel the lost card and issue you a new one that will arrive in the mail. New credit cards will typically arrive within 5 to 10 business days. If you need a credit card immediately, some companies will allow you to go into a physical location to get a new or temporary card until your new one arrives in the mail.


Check Your Bills


After you get a new card, your old card will have been canceled. You are still going to want to make sure your credit card bills only have charges you placed. After you lose and report a lost Visa, keep a closer eye on your statements. Check every purchase and confirm you made it. This practice should be done regularly because when you lose a credit card you are at elevated risk of fraud. If you happen to find a purchase you did not make or authorize, call your credit company and let them know. In Canada, all credit cards are issued against fraud, so your issuer should investigate and remove the transaction.


Recurring Payments


Once you report a lost card and get a new one, your account number changes. You will want to look into any recurring payments and make sure information is updated to reflect your new account number. This will prevent any disruption in payments and keep all bills up to date. While many recurring payments carry over to new account numbers when a card is replaced, it is best to double check and avoid any overdue bills. When you report a lost Visa, always make sure you haven’t been a victim of fraud and update your payment information. 

Author Bio

Mohamed Konate

Mohamed Konate is a personal finance expert, blogger, and marketing consultant based out of Toronto. He is a former financial services professional who worked for many years at major Canadian financial institutions where he managed the marketing strategy around various financial products ranging from credit cards to lines of credit. Mohamed is passionate about personal finance and holds a Bachelor in Business Administration from the University of Quebec (Montreal) and a Master in International Business from the University of Sherbrooke (Quebec).He is also the author of the Canadian Credit Card Guidebook.

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