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Tangerine Bank review 2021: What you need to know

Published by My Rate Compass Team | Updated Jan 23, 2021
Tangerine Bank review 2021: What you need to know

Founded in 1997 as ING Direct, Tangerine was one of the first direct banking institutions in Canada. It allows Canadians to bank virtually, without the need for visiting a branch. This alternative to traditional banking results in reduced account fees thanks to Tangerine's lack of overhead costs. Additionally, the lack of overhead costs results in higher interest rates on savings accounts and investments and lower interest rates on credit products.

In 2012, ING Direct was acquired by Scotiabank, which relaunched the bank as Tangerine. Today, Tangerine is the most widely accessed online bank in the country. It offers a broad range of financial products, including chequing accounts, savings accounts, investments, and credit cards.

Is Tangerine Safe?

As mentioned above, Tangerine is owned by Scotiabank, which is one of Canada's Top Five banks. This gives most consumers peace of mind and confidence in the bank's abilities to provide financial products such as loans, lines of credit and credit cards. Additionally, Tangerine is a member of the Canada Deposit Insurance Corporation and insures eligible chequing, savings and investment deposits up to $100,000. To add to that, Tangerine has an A- rating from the Better Business Bureau.


Tangerine Products

Tangerine's available products have grown exponentially over the years. While the bank's initial offering was personal savings accounts, it's since grown to provide its clients with a range of products, including credit, savings, chequing, and business banking.

Credit cards

Tangerine's credit cards come with $0 annual fees and offer card holders up to 2% back in rewards. The bank offers two Mastercards: the Tangerine World Mastercard and the Tangerine Money-Back Credit Card.

Tangerine World Mastercard features







  • Unlimited monthly cash back rewards
  • Personalized rewards categories
  • Boingo Wi-Fi for Mastercard
  • Mastercardtravel rewards
  • On-Demand and Subscription Services
  • Rental car insurance
  • Mobile device insurance
  • Mastercard airport experiences from LoungeKey

Tangerine Money-Back Credit Card features







  • Unlimited monthly cash back rewards
  • Personalized rewards categories

Chequing & savings accounts

Unlike many other financial institutions in Canada, Tangerine doesn't charge fees on its chequing accounts. Interest is accrued monthly and paid on every dollar and account holders can access Scotiabank and Scotiabank Global Alliance ATMs across the country and around the world free-of-charge. Additionally, chequing account holders can access overdraft protection upon approval, as well as free Interac e-transfers.

Tangerine's savings accounts offer customers the opportunity to earn interest on every dollar in their accounts. Accounts don't come with fees and no minimum balance is required.


Features of Tangerine banking accounts

  • No monthly fees for regular banking
  • No minimum balances
  • Introductory interest rate of 2.50%* on savings accounts
  • 0.15% standard rate on savings accounts
  • Unlimited transactions
  • Unlimited Interac e-transfers
  • Debit card included
  • First 50 cheques are free
  • Free transactions at Tangerine and Scotiabank Global Alliance ATMs
  • Mobile app

RSP and RIF accounts and loans

Just as with savings accounts, Tangerine RSP accounts are free of fees and have no minimum deposit or balance requirements. The bank allows clients to move money from RSP accounts without hassle when necessary and interest is paid at half the GIC rate.

RSP loans are available to assist Tangerine RSP holders to increase their annual contributions. Interest rates are below-average on this type of loan provided funds are used to contribute to a Tangerine RSP.


RSP and RIF account features

  • Choices include RSP/RIF investment fund account, RSP/RIF guaranteed investment or RSP/RIF savings account
  • Guaranteed investments pay up to 1.25% interest
  • Savings accounts pay up to 0.20% interest
  • Accounts can be converted
  • Withdrawals can be made as needed

RSP loan features

  • 3.75% interest rate
  • No fees or service charges
  • Nine or 12-month repayment terms
  • 24-hour approval times

Tax-free savings accounts (TFSAs)

TFSAs, or tax-free savings accounts, allow customers to deposit funds and earn maximum interest while maintaining access to their funds without penalties. TFSAs are never taxed; however, transferring funds to another institution comes with minimal fees.

TFSA features

  • No monthly fees
  • o minimum balance
  • 0.15% interest rate
  • No taxes on withdrawals or interest as long as contributions are within limits

Home Equity Lines of Credit

Tangerine Home Equity Lines of Credit (HELOC) offer you the opportunity to borrow against the equity in your home. Because Tangerine is a direct banking institution, customers can access these HELOC loans at a lower rate than at many competing banks. To qualify for this type of loan, customers must have a minimum of 35% equity in their home.

HELOC features

  • 24/7 online management
  • Pay off balance anytime without penalty
  • Regular fixed payments
  • 2.35% interest
  • Can be re-used after its paid

Mortgages

Tangerine mortgages offer flexible terms and low interest rates. Clients can choose from variable and fixed-rate mortgages, with the option of selecting a term of up to 10 years on fixed-rate mortgages. Customers are permitted to make lump-sum prepayments of up to 25% of the full mortgage amount, and all mortgages offered by Tangerine are completely portable, meaning customers can move while maintaining their same loan, interest rate, and mortgage term.


Mortgage features

  • Rate guarantees
  • Flexible prepayment options
  • Dedicated account manager
  • Can take mortgage with you when you move

Guaranteed Investment Certificates (GICs)

Tangerine's GICs are aimed at helping clients successfully save for their future. They're free of service fees unless funds are transferred to another institution and the bank offers a variety of GIC options. This includes tax-free, US dollar, RSP, RIF and standard GIC accounts. Each of these pays a high rate of interest, which varies depending on the GIC term.

GIC interest rates

GIC Term

GIC Interest Rate (%)

90-day term

0.50%

180-day term

0.90%

270-day term

0.90%

1-year term

0.90%

1.5-year term

0.95%

2-year term

1.05%

3-year term

1.20%

4-year term

1.25%


GIC features

  • Interest rates up to 1.25%
  • Flexible terms
  • US and CAD $ GICs available
  • No monthly fees or service charges

Pros and Cons of Tangerine

Just as with any financial institution, there are several advantages and disadvantages to banking with tangerine and before you choose to open an account or apply for credit with this institution, it's important to consider these pros and cons and determine what's most important to you in terms of features and conveniences.


Pros

  • Backed by one of Canada's "Big Five" banks
  • Accounts and loans are reliable and high in quality
  • A variety of products means you can do nearly all of your banking in one place
  • Fees are low or non-existent on most products
  • All support and banking is done remotely, which is great for those who are always on the go
  • Banking can be done via web or mobile app

Cons

  • No physical branch locations
  • Doesn't offer vehicle loans for personal use

Opening a Tangerine Account

Tangerine offers its clients several convenient ways to open an account or apply for loans and other products.


On the mobile app

The easiest way to open a Tangerine account is on the bank's mobile app, which is available for Android and iOS devices. The app allows you to enter your personal details such as your social insurance number, date of birth and home address, as well as information about your employment status. It then asks you to submit a photo of your government-issued ID and a selfie to verify your identity. Upon approval, you can use the app to manage your loans and bank accounts.


On the website

You can visit Tangerine online to open accounts or to apply for investments or loans. TO do this, you can access applications by viewing products and applying for them individually or by clicking 'Sign Me Up' on the top menu.

Tangerine will ask you for a few important details, including your name, address, date of birth, social insurance number and employment details. Additionally, you'll be asked to create a PIN number and agree to standard terms of service.

Of course, Tangerine requires you to prove your identity and address by providing some ID. This can be done by visiting a Tangerine Cafe or your nearest Canada Post office and showing a piece of government-issued photo ID.


At a Tangerine Cafe

If you're located near a Tangerine Cafe, you can open your accounts and apply for loans in-person. If choosing this method, be sure to have your social insurance number, proof of employment and government-issued photo ID on-hand.


Over the phone

Tangerine offers its clients with an automated telebanking service that can be used to initiate account opening procedures. Just as with online sign-ups, you'll need to present verification of your identity at a Tangerine Cafe or a Canada Post office if choosing this method.

Tangerine's Awards and Recognitions

Since it's conception, Tangerine has consistently been recognized with industry rewards for its service and products. Most recently, its awards include JD Power 2020 awards for being the top Midsize Banking Segment, as well as the best bank in its class in the following categories:

  • Products & fees
  • Communication & Advice
  • New account opening
  • Channel activity

Additionally, in 2019, Tangerine's World Elite Mastercard was recognized for its rewards, communication and credit card terms and it ranked highest overall in the Credit Card Satisfaction Study.

Tangerine has also been recognized by Canada's Product of the Year awards, as well as the Ipsos Banking Awards.

How Does Tangerine Stack Up Against the Competition?

Although Tangerine is a lot younger than most other financial institutions in Canada, its reputation stands strong. It's widely considered Canada's top direct bank thanks to its wide array of services and financial products. Additionally, its interest rates consistently remain equal to or better than those of its top competitors, which makes it a worth adversary for some of Canada's biggest banking institutions.


Tangerine vs. Simplii Financial

Tangerine and Simplii Financial both offer direct banking services that are primarily accessible online. While Tangerine is owned by Scotiabank, Simplii is owned by CIBC, meaning that both are safe, trusted, and insured by the Canada Depsoit Insurance Corporation.


 

Tangerine

Simplii Financial

Savings Interest

Up to 2.50%

0.20%

Chequing Interest

Up to 0.65%

Up to 0.50%

Referral Bonus

Up to $2,000 reward

No bonus

ATM Access

Any Scotiabank ATM

Any CIBC ATM

Customer Support

24/7 phone support

24/7 phone support

Product Offerings

Savings account, chequing account, credit card, mortgage, investments, line of credit

Savings account, chequing account, credit card, mortgage, investments, line of credit



Tangerine vs. EQ Bank

EQ Bank is a trademark of Equitable Bank, an institution that's been serving Canadians for more than 40 years. EQ Bank is focused on providing high-interest savings options, including GICs and online savings accounts. EQ bank does not offer chequing accounts and there are no debit cards, cheques, or ATMs in its network.


 

Tangerine

EQ Bank

Savings Interest

Up to 2.50%

1.70%*

Chequing Interest

Up to 0.65%

NA

Referral Bonus

Up to $2,000 reward

Up to $500 reward

ATM Access

Any Scotiabank ATM

No ATMs

Customer Support

24/7 phone support

Phone support available 8am to midnight, 7 days a week

Product Offerings

Savings account, chequing account, business banking, credit card, mortgage, investments, line of credit

Savings account, GIC



Is Tangerine the Right Bank For You?

If you're after a bank that offers generous sign-up bonuses, referral rewards and interest rates, Tangerine just might be the bank for you. Of course, it's important to consider whether or not you're willing to give up the personal experience of banking in a physical branch and complete your transactions entirely online.

As a reminder, some of Tangerine's most desirable features and products include:

  • No-fee chequing
  • High-interest savings
  • Unlimited transactions
  • Free Interac e-transfers
  • $200* sign-up bonus
  • Up to $2,000 in referral rewards
  • TFSA, GIC, RIF and RSP accounts
  • HELOC and traditional lines of credit
  • Tangerine Credit Cards (Multiple Mastercard options with customizable rewards)

Tangerine is a highly reputable financial institution with plenty of experience serving Canadians. Account holders save big by signing up with this direct banking option as a result of lower fees, lower loan interest and high savings interest rates. The bank is backed by the CIDC and insures customers' accounts up to $100,000.

Investments are handles professionally by in-house experts who assist clients in making the right choices when it comes to finding investment opportunities that yield high returns.

It's evident that Tangerine is focused on providing its customers with a safe and trustworthy banking option. With its combinations of low fees and, desirable interest rates, and 24-hour support, it's clear to see why so many Canadians trust Tangerine for their financial services.

Author Bio

User
Mohamed Konate

Mohamed Konate is a personal finance expert, blogger, and marketing consultant based out of Toronto. He is a former financial services professional who worked for many years at major Canadian financial institutions where he managed the marketing strategy around various financial products ranging from credit cards to lines of credit. Mohamed is passionate about personal finance and holds a Bachelor in Business Administration from the University of Quebec (Montreal) and a Master in International Business from the University of Sherbrooke (Quebec).