Costco Return Policy: What you need to know 

Costco return policy 

Costco’s return policy is one of the most generous in the retail industry. It allows customers to return almost any item purchased from Costco within 90 days for a full refund, with some exceptions noted below. Whether you need to return an item due to dissatisfaction or because it was damaged upon receipt, Costco’s robust return policy covers it all. Read on for more information about Costco’s return policy and how to make a successful return.

 
Items Eligible For Return

The Costco return policy offers customers the ability to return nearly any item they purchase, whether they bought it online or at their local Costco warehouse, within 90 days of the original purchase date. This includes items that are defective or damaged when received as well as purchases made in error. Some items are eligible for extended return periods, including televisions and projectors (180 days) and costco.com orders of computers, tablets, cameras, camcorders, touch screen pdas, and cellular phones (45 days).

Items Excluded From Returns

There are some items that Costco does not accept returns on due to hygienic or safety reasons. These include cosmetics, perfume samples, contact lenses, hearing aids, and batteries. Other excluded items can vary by Costco location but usually include tobacco products, alcoholic beverages (unless defective), gift cards or prepaid cards without a receipt and custom orders such as jewelry or photographs printed from digital files provided by the customer. If you have any questions about the Costco return policy for a specific item, you can contact Costco customer service directly.

Processing A Return

To process a successful Costco return, customers must provide a valid receipt or other proof of purchase and have the original packaging and accessories (if applicable). If the item was purchased with Costco cash or Costco credit cards, you may be offered a refund to your Costco account instead of receiving a cash refund. If you received an item as a gift, Costco may require that the purchaser of the item accompany you when making the return in order to verify ownership. Any refunds will be issued according to Costco’s refund policies. 

It is important to note that Costco reserves the right to limit returns at any time and of any nature. Additionally, Costco may refuse a return if it appears that an item was used or damaged intentionally. 

 By following Costco’s return policy guidelines, customers can make successful returns without hassle whenever they need to. Costco’s generous return policy makes it among the easiest and most practical retailers to shop with when making purchases. 

For more information on Costco’s return policy, visit Costco’s website or contact Costco customer service directly for assistance. 

Costco return policy FAQ’s

What is Costco’s return policy?

Costco’s return policy is one of the most generous in the retail industry. It allows customers to return almost any item purchased from Costco within 90 days for a full refund, with some exceptions noted below. Whether you need to return an item due to dissatisfaction or because it was damaged upon receipt, Costco’s robust return policy covers it all. Read on for more information about Costco’s return policy and how to make a successful return. 

Why you should always bring your receipt when returning an item to Costco

It is important always to bring your receipt when returning an item to Costco. This is because Costco requires customers to provide a valid receipt or other proof of purchase in order to process the return successfully. Without a receipt, Costco may refuse the return or offer a refund in store credit instead. Additionally, if you received an item as a gift, Costco may require that the purchaser of the item accompany you when making the return in order to verify ownership.  For more information on Costco’s return policy, you can visit Costco’s website or contact Costco customer service directly for assistance.

 
What to do if you don’t have your receipt

If you do not have your receipt, Costco may still accept the return if they can find a record of purchase in their system. In this case, Costco may offer a refund in store credit instead of a cash refund. If Costco is unable to locate any records of purchase, then Costco reserves the right to refuse the return. For more information on Costco’s return policy, contact Costco customer service directly for assistance. 

What are the exceptions to the return policy?

Costco’s return policy does have some exceptions. Items that are not accepted for return include tobacco products, alcoholic beverages (unless defective), gift cards or prepaid cards without a receipt and custom orders such as jewelry or photographs printed from digital files provided by the customer. If you have any questions about Costco’s return policy for a specific item, you can contact Costco customer service directly. 

How to get a refund on an item purchased with Costco cash

If the item was purchased with Costco cash or Costco credit cards, you may be offered a refund to your Costco account instead of receiving a cash refund. Any refunds will be issued according to Costco’s refund policies.  For more information on Costco’s return policy, contact Costco customer service directly for assistance. 

Conclusion

Costco’s generous return policy makes it among the easiest and most practical retailers to shop with when making purchases. By following Costco’s return policy guidelines, customers can make successful returns without hassle whenever they need to.